Being involved in a car accident can be a stressful experience, and one of the most immediate concerns is how to stay on the road while your vehicle is being repaired or replaced. Unfortunately, there are many myths and misconceptions about getting an accident replacement vehicle that can leave drivers feeling uncertain about their rights and sceptical about hiring an accident replacement vehicle.

Let’s debunk 5 common myths to help you understand exactly what you’re entitled to and how to make the most of your options.

Myth 1: You Have to Pay for the Replacement Vehicle

Many people believe that if they need a replacement vehicle after an accident, they will have to pay for it out of their own pocket. However, Australian law entitles you to a replacement vehicle, with the costs recoverable from the at-fault driver’s insurer. This forms part of the at-fault party’s liability for the damages caused, ensuring you’re not further inconvenienced by their mistake. At I’m In The Right, we arrange a replacement vehicle for you and then recover the hire costs from at the at fault parties insurer.

Myth 2: There are hidden costs in hiring a replacement vehicle

Many people then often ask, “so what’s the catch?”

As long as you comply with our Hire and Recovery Agreement, there will be no charge for hiring the vehicle. However, you will be responsible for certain running costs similar to those incurred with your own vehicle. The costs are no different than what you’d incur driving your own vehicle on a daily basis, such as:

• Tolls
• Fuel
• Traffic, parking or toll infringements

You may also face additional charges for the following if you breach the Hire & Recovery Agreement:

• Refuelling the vehicle if you return it with less vehicle than it started with
• Cleaning fees if the vehicle is returned dirty, inside or out
• A fee for smoking or vaping inside the vehicle
• An excess if the vehicle is damaged during the hire period

You can avoid these charges by refuelling and cleaning the vehicle before returning it, not smoking or vaping inside the vehicle, and adhering to road rules while driving with care.

Myth 3: You Can Only Get a Basic Replacement Car

Another common myth is that you’ll only be offered a basic, car as a replacement, regardless of the vehicle you usually drive. This can be concerning if you typically drive a larger vehicle, a luxury model, or one with special features for your lifestyle needs such as a utility vehicle or truck.

The truth is, if the accident was not your fault, you have the right to a “like-for-like” or “comparable” replacement vehicle. This means that you should receive a vehicle similar in size, style, and features to the one you normally drive. Whether you need an SUV, a luxury sedan, or a van, you’re entitled to a replacement vehicle that meets your needs. At I’m In The Right, we do our best to ensure you get a vehicle that matches your personal one as closely as possible, so you don’t have to compromise on comfort or functionality.

Myth 4: It Takes a Long Time to Get a Replacement Vehicle

Some people assume that getting a replacement vehicle will take days or even weeks, leaving them stranded without transportation. This is far from the truth. With I’m In The Right, you can get a replacement car delivered to you at your most convenient time and location often within 24 hours of contacting us.

We understand how important it is to get back on the road quickly, so we streamline the process, handling all the details with the insurance company and making sure your replacement vehicle is delivered as soon as possible. You don’t have to wait around, just contact us, and we’ll take care of the rest.

Myth 5: You Have to Use the At-Fault Driver’s Insurance Provider

Many people mistakenly think they must accept whatever the at-fault driver’s insurance company offers, including any replacement vehicle options they may provide. However, you are not obligated to use their services. You have the right to choose an independent service company like I’m In The Right that specialises in providing replacement vehicles for not-at-fault drivers.

I’m In The Right ensures you get a like-for-like replacement vehicle that matches your needs, and you won’t have to deal with the at-fault insurance company directly. We handle all the paperwork and communication on your behalf, ensuring a smooth and stress-free process.

Know Your Rights and Choose the Right Service

There are many myths surrounding accident replacement vehicles that can leave drivers feeling unsure of their rights or what they’re entitled to. Understanding the facts can help you avoid unnecessary costs, delays, and frustrations after an accident.

If you’re ever in a situation where you need a replacement vehicle, remember that you don’t have to accept less than what you’re entitled to. At I’m In The Right, we specialise in providing like-for-like replacement vehicles for not-at-fault drivers, handling all the details so you can stay on the road with minimal disruption. Don’t let myths and misconceptions hold you back—reach out to us today and let us make the process easy and stress-free for you! 

If you think you’ve been in a not-at-fault accident, you may be eligible for a like-for-like accident replacement vehicle with I’m In The Right. Call us on 1300 004 487 and our support team are available 24/7 to help you out!

*Eligibility criteria apply. You are responsible for certain costs, including fuel and tolls, and must comply with the terms of our Hire and Recovery Agreement.