When you’ve been in an accident and are in the right, you shouldn’t be the one left stranded. We provide fast and professional car hire to get you back on the road fast!
The hire costs are legally payable by the at-fault party’s insurer
Once approved, we will dispatch the vehicle within 15 mins to your location
We have over 4,000 positive customer reviews and a 5 star rating
Enjoy the familiarity and comfort of a vehicle similar to your own
Under Australian law, you have the right to keep driving while your car is being assessed and repaired. This helps minimise disruption to your work, family, and everyday life.
Your right to drive is about staying mobile, not being left waiting.
YOUR LEGAL RIGHTS
Under Australian law, a person who suffers loss of use of their vehicle because of someone else’s negligence may be entitled to compensation for the resulting loss of mobility. In the context of a not-at-fault motor vehicle accident, this principle extends beyond simply providing a hire car while your vehicle is off the road.
The underlying right is to be restored, within reason, to the position that would have existed had the accident not occurred. If a damaged vehicle is unavailable because it is being repaired, a replacement vehicle during the repair period, may form part of that entitlement.
If you’re eligible this means that:
This is how many not-at-fault drivers are able to stay mobile after an accident instead of bearing the inconvenience caused by someone else’s accident or negligence.
ELIGIBILITY CHECK
Eligibility is assessed based on the accident circumstances and the following details:
A quick assessment can clarify whether you can access a replacement vehicle and keep driving without interruption.
When your vehicle is damaged in a not at fault accident, you shouldn’t be the one inconvenienced and this is recognised under Australian law. You are within your rights to take action to minimise the inconvenience of being without a vehicle while yours is being assessed or repaired.
As a result, the cost of a replacement vehicle becomes recoverable as part of the damages arising from the accident, provided the replacement arrangements and associated costs are reasonable in the circumstances.
This means:
The key principle is that a not-at-fault driver should not necessarily be left to bear the financial consequences of losing access to their vehicle when the loss was caused by someone else’s negligence.
A basic runabout may not be a suitable replacement for a prestige, commercial or specialised vehicle. You may be entitled to one comparable to your own in size, functionality, specifications and intended use. This ensures it meets your needs and provides similar comfort while your vehicle is off the road.
Your right to drive is not simply about having access to any vehicle while your own car is off the road.
Courts have recognised that the loss commonly includes both the practical inconvenience of being without a vehicle, as well as the loss of amenity associated with the use and enjoyment of that vehicle. As a result, you don’t have to accept a basic replacement vehicle if it is not similar to the one you normally drive.
This is the principle behind a like-for-like replacement vehicle. The law outlines a driver’s right to drive a vehicle that is reasonably comparable to the one normally driven, taking into account its functionality, specifications and intended use.
Depending on the circumstances, this may include:
Not all replacement vehicles are the same and you don’t have to accept a hatchback if you normally drive a SUV or luxury vehicle.
With I’m In The Right, you have access to a large fleet of accident replacement vehicles that satisfy a broad range of vehicle mobility requirements. Subject to availability and eligibility, this includes:
Zippy hatchbacks and practical sedans, this range is ideal for city and suburban drives
Stay on the job with our range of vans, utes and trucks for trades, logistics and haulage.
Need more space for family, work or play? Remain on schedule from weekend to week day.
Rather than settling for any available hire car, not-at-fault drivers can exercise their right to drive a replacement vehicle that better caters for their normal transport needs and I’m in the Right can help accommodate their requirements.
FLEXIBLE HIRE PERIODS
A not-at-fault driver is generally entitled to keep a replacement vehicle for the reasonable period that their own vehicle is unavailable because of the accident.
The key consideration is whether the replacement vehicle is still reasonably required because the driver cannot use their damaged vehicle. The length of the arrangement will therefore depend on the circumstances of each claim, including repair timeframes, parts availability and the time required to assess and settle a total-loss claim.
This helps ensure that not-at-fault drivers are not left without suitable transport when their vehicle if off the road for an extended period.
If your car isn’t drivable, keep the hire car until yours is repaired or deemed a total loss
After an accident, arranging a replacement vehicle is often only one part of the process. Drivers may also need to deal with insurers, repairers, vehicle assessments, documentation requirements and ongoing claim updates.
I’m In The Right can help coordinate this so that eligible not-at-fault drivers can focus on getting back to their normal routine while the administrative process is managed on their behalf.
I’m In The Right assists with:
Assessing eligibility for a replacement vehicle
Arranging delivery and collection of a replacement vehicle
Liaising with repairers regarding repair progress and expected completion dates
Communicating with insurers and other parties involved in the claim process
Monitoring vehicle assessments and total loss outcomes where applicable
Liaising with insurers and acting on your behalf to recover the hire costs (at no cost to you)
By coordinating these steps, I’m In The Right helps reduce delays, minimise paperwork and administrative burden and help eligible drivers get back on the road and back to their normal routines after a not at fault accident.
how much does it cost?
While the cost of a replacement vehicle is generally recoverable from the at-fault insurer, not-at-fault drivers are will remain responsible for the everyday costs associated with using the hire vehicle, just as they would be with their own car.
These include:
Before accepting a replacement vehicle, it’s important to understand any terms and conditions that may apply. Reputable providers will explain any potential charges upfront so there are no unexpected costs during or after the hire period.
common misconceptions
Many not-at-fault drivers are mislead after the accident. Here are some common misconceptions that we have heard and which often lead to unnecessary inconvenience.
Common misconceptions include:
WE HANDLE THE PROCESS
Insurer delays and exhaustive communications back-and-forth are common after an accident. Without support, drivers may be told to wait longer than they should, accept unsuitable hire vehicles, or even feel they have to manage claims themselves.
I’m in the Right’s Accident Management team can help ensure:
Remember: Eligible drivers who receive a replacement vehicle are not required to pay hire costs provided they are honest and co-operate with our recovery efforts
Many drivers assume they must wait until their vehicle is repaired or their insurer provides assistance before they can get back on the road.
Services such as I’m In The Right exist to help eligible not-at-fault drivers exercise this entitlement and remain mobile after an accident, rather than being left without transport because of someone else’s negligence.
Staying on the road helps you:
ACT EARLY, STAY PROTECTED
Delays after an accident may weaken your position and slow accident resolution. Acting quickly helps preserve your right to drive, defend liability, and reduce the chance of insurer pushback.
Early action helps:
In many not-at-fault situations, a replacement vehicle can be arranged quickly once eligibility has been assessed and the required accident details have been confirmed. At I’m In The Right, replacement vehicles can often be dispatched within 15 minutes of approval, helping eligible drivers minimise disruption and regain access to transport as soon as possible after an accident.
No. Your right to drive does not depend on waiting for insurer approval. If you’re not at fault, you may still be entitled to a replacement vehicle while claims are assessed.
Eligible not-at-fault drivers don’t pay hire costs. You’re only responsible for normal running expenses like fuel, tolls, and fines.
You can usually keep driving the replacement vehicle for as long as reasonably needed while your car is off the road, being repaired or until your claim is resolved.
Insurer delays don’t void your right to drive. Support is available to help you stay on the road while disputes or assessments are worked through.
If you’ve had a not-at-fault accident, you don’t have to go through it alone. Our professional accident management team will take care of everything — and get you driving again in no time.
