That’s right.

I'm In The Right
I’m In The Right
340 Google reviews
Karthik Murugan
Karthik Murugan
Seamless experience easy with no issues
Lee S
Lee S
Best guys to deal with when involved in a bad car accident. They had us a car within 6 hours which allowed us to continue our journey to see our new grandchild.
Laney McGrew
Laney McGrew
Everyone needs to know about this service! The staff are so friendly, helpful, reliable and knowledgeable. I tried to go through my insurance for my not-at-fault claim and they were going to try to take three months to fix my car. I’m In The Right got onto it immediately, booked me in for immediate repair and provided me a fantastic replacement vehicle for that time. The systems and processes made it so easy to provide them with the relevant information, and the staff did everything they said they would when they said they would. If you have an accident and you’re not at fault, contact I’m In The Right ASAP, they are industry leaders and they will help you out!
Mohamad Khaled
Mohamad Khaled
I had my best experience with courtesy car from I am in the right. A great car 2018 that I used for ride share UBER . The staffs at I am in the right were so supportive and professionals with courtesy. I recommend I am in the right highly with 5 stars plus. Thank you for your kind support .
Anthony Buckley
Anthony Buckley
This company gave me a unroadworthy Kia Cerrato with 40 psi tire pressure in three tires and 30 psi in the front left tire. All 4 tires were borderline worn out already. This caused the car to skid and brush a curb. These people know what they are doing and it is part of their business model to employ underhanded tactics to extract your money no matter what once they get their claws on you even going so far as to issue unroadworthy vehicles in the hope that additional incidents will drag you further into the big rip off culture they live in and always to get your money. They then charged me AUD 850 to repair a few scratches that I did not know even happened and told me because I did not tell them about the skid within 24 hours ( your typical fine print con job ) that I had no option but to pay. This Company is just a re-hash of the dodgy car rental outfit, beware of any dealings you have with them. Never again.
Glen Mark
Glen Mark
I’m in the right team was quick to respond and got a vehicle for the family within 2 hours. Didn’t have to jump through hoops. Painless and easy exercise which is usually is a headache through insurance companies. A+
Ros Lander
Ros Lander
All staff were very helpful & supportive after my no fault car accident. The hire vehicle was great as was the drop off & pick up service. Thankyou for a wonderful service.
Jackie N
Jackie N
IITR made my whole accident process so easy! Jason in particular was super professional, helpful and friendly and was so reassuring that IITR would take care of everything. After a rough car accident late at night I was delivered a hire car by Jason first thing in the morning and he took me through everything I needed to know and he just made the entire process so easy and gave me peace of mind. When it came time to pick up my car Jason made sure the pickup super convenient and checked in with me to make sure all was okay at the repairers. This just goes to show this company really takes care of you after a stressful situation. Would highly recommend IITR for when you’re not at fault in an accident!
Nadia R
Nadia R
Great, prompt and effecient service. Team was transparent with communication throughout the rental process. Highly recommend.
Anna Grech
Anna Grech
The Staff at I’m In The Right hired Vehicles were very helpful excellent service very professional they give customers ease and peace of mind and their cars are smooth to drive and Immaculate if I had to use them again I would.


No fuss, no stress,
just peace of mind

Car accidents can be traumatic, particularly when you’re not-at-fault. As accident management specialists, our goal is to minimise your post-accident stress. Our simple 4 step process will you get back on the road as quickly as possible at no out-of-pocket cost to you

How it works


Apply for an accident replacement vehicle by calling us on 1300 004 487, or via our online form

Not-At-Fault Car Hire Delivery

We’ll coordinate the delivery of your like-for-like replacement vehicle at your preferred time and location

Repair Monitoring

Our specialist accident management team will carefully oversee your vehicle repairs. Once it’s ready, we’ll organise a swap of your replacement vehicle for your fixed vehicle


No need to worry about the hire cost. We’ll send our invoice directly to the at-fault-driver’s insurer, so you’re not left out of pocket

Find out if you’re eligible

Answer these 3 quick questions to see if you qualify for a like-for-like replacement vehicle with I’m In The Right

Key advantages of using an accident replacement specialist

Not all accident replacement vehicles are equal – we provide a like-for-like replacement, giving you the comfort and convenience of familiarity

Costs are covered by the at-fault party’s insurer

There’s no need to make a not-at-fault claim, so the accident won’t affect your insurance premium

We don’t limit not-at-fault car hire – keep the vehicle until yours is repaired or written off

You don’t need to be insured to apply for a replacement vehicle

Let us look after the entire accident management process for you, minimising your stress and inconvenience

320+ 5 star reviews can’t be wrong

Australia’s top-rated and most trusted accident management company providing like-for-like replacement vehicles

I'm In The Right
Based on 326 reviews
powered by Google

Richard SheppardRichard Sheppard
02:10 21 Apr 22
Outstanding and Incredibly Helpful. To get a replacement car so quickly and easily is such a great service. Well done team. Very grateful.
Aparna TAparna T
05:04 11 Apr 22
The staff are efficient, respectful and do their absolute utmost -going out of the way to help me out as I had two kids with me and couldn’t drop off their vehicle – they picked up the car for me. Excellent communication amongst the team and with the client. Thank you. You are going to give the big companies a run for their clients because you offer more services than they do – bringing a hire vehicle to the accident site and filling out all paperwork on secure digital devices super efficiently. Great team!!!
03:52 11 Apr 22
Had a like to like brand & quality replacement (brand new demo version), friendly staff, smooth handover with no paperwork required apart from one digital signature. Absolutely enjoyed the experience and highly recommended business.
Rana El HouliRana El Houli
08:00 18 Feb 22
The service with I’m in the right was impeccable! The really saved me in a very compelling time. I appreciate the efficiency and professionalism they showed throughout the past couple of months.
Debbie PowellDebbie Powell
18:53 15 Jan 22
Exceptional customer service,Very helpful people that will do their best to accommodate you and your predicament. I would have no hesitation in recommending I’m in the Right

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Our latest industry insights

Discover useful safety and holiday driving tips, along with all you need to know about not-at-fault car hire in our regularly updated blog articles