Here is a list of the most common questions we’re asked about I’m In The Right, not-at-fault car hire and accident claims management
If you’ve been in an accident that wasn’t your fault and the other driver has third-party property or comprehensive insurance, you’re eligible for a replacement vehicle at no cost to you. We’ll confirm the accident details and arrange a comparable vehicle to keep you mobile while your car is being repaired or assessed.
No. You don’t need comprehensive insurance to qualify. If you were not at fault, you may still be eligible even if you only have third-party insurance or no insurance at all. The hire cost is recovered from the at-fault driver’s insurer, not from you.
Yes — if you were not at fault and the other driver is insured, you may still qualify for a like-for-like hire car at no cost. We handle everything with the at-fault driver’s insurer to make sure you’re not left stranded.
You’re likely eligible if you meet two conditions:
Yes. Australian common law provides that if you’re not at fault, you are legally entitled to recover the reasonable cost of a comparable replacement vehicle while your own is unavailable. This ensures you’re restored to the same position you were in before the accident — without being left out of pocket.
Any driver who was not responsible for the accident and can provide details of the at-fault driver and their insurer may qualify. We’ll confirm your eligibility and arrange your vehicle quickly so you can get back on the road.
That’s okay — we can help. Our team will review the details of the incident, liaise with insurers if needed, and determine whether you’re eligible. Even if fault hasn’t been confirmed yet, it’s best to contact us as soon as possible.
It’s completely legitimate. Australian courts have consistently ruled that not-at-fault drivers are entitled to recover reasonable hire costs from the at-fault party’s insurer. This legal right comes from common law principles of indemnity, which ensure you’re not disadvantaged after an accident that wasn’t your fault. I’m in the Right manages this process and recovers the costs directly from the at-fault driver’s insurer — meaning you won’t pay hire fees yourself.
Yes — if liability is unclear, we can help gather information and liaise with insurers until fault is confirmed. You may still be eligible depending on the available evidence.
A police report isn’t always required, but it can help confirm fault and speed up approval. We’ll advise you if we need a copy for verification.
Once you contact us, we’ll confirm the accident details and verify fault. After approval, we arrange a like-for-like replacement vehicle and deliver it to your preferred location — home, workplace, or repairer. You keep it until your car is repaired or your claim is finalised.
Not-at-fault car hire is a service that provides a replacement vehicle at no cost to drivers who weren’t responsible for an accident. We supply the car, manage the paperwork, and recover the hire fees directly from the at-fault driver’s insurer.
An accident replacement truck is a commercial vehicle supplied to not-at-fault drivers who rely on their truck for work. We provide a spec-for-spec replacement, matching your truck’s load capacity and features, so you can continue operating without disruption.
Most drivers are approved the same day during business hours. Once approved, we can usually dispatch a vehicle within 15 minutes, depending on location and availability.
If you’re not at fault and the at-fault driver is insured, we can typically approve your application the same day and deliver a replacement vehicle promptly — even if you don’t have insurance yourself.
You can keep the vehicle for as long as your car is being repaired, or until you receive a settlement or payout. Once your car is ready or the claim is finalised, we’ll collect the replacement car from your location.
We’ll need:
Once provided, our team handles everything — including liaison with the at-fault insurer.
Once your vehicle repairs are complete or you’ve received a payout for a total loss, we’ll arrange collection of the replacement car from your home or repairer at a convenient time.
Absolutely. We’ll deliver to your home, worksite, or repairer — whatever suits you best. Our goal is to make sure you’re back on the road with minimal disruption.
If your car is declared a total loss, you can keep the replacement vehicle until your insurer or the at-fault driver’s insurer settles your claim and you receive payment for your vehicle.
We’ll always do our best to match your usual car type and features. While we can’t guarantee colour or model specifics, your replacement will be a comparable vehicle class.
All replacement vehicles are comprehensively insured. However, you may be responsible for the standard insurance excess if damage occurs while in your possession.
If you’re not at fault, there’s no cost for the hire vehicle. The hire fees are recovered from the at-fault driver’s insurer. You’ll only pay for normal running costs such as fuel, tolls, or infringements.
There’s no hire fee if you’re not at fault. We recover all costs directly from the at-fault insurer, so you won’t receive a bill for the car hire itself.
The at-fault driver’s insurer is legally responsible for paying the hire costs. This is based on established common law rights in Australia. We manage that recovery process for you.
Even if you don’t have insurance, as long as you were not at fault and the other driver was insured, the at-fault driver’s insurer pays for your hire car.
Yes. Even if you’re receiving downtime or loss-of-use payments from your insurer, we can still provide a replacement truck to keep your business moving during repairs.
No. If you’re not at fault, our accident management services — including hire car coordination and insurer communication — come at no cost to you. We recover all associated fees from the at-fault insurer.
No bond or deposit is required for not-at-fault drivers. We handle all billing directly with the at-fault insurer.
We manage the recovery process directly with the insurer. If they dispute payment, our legal partners will handle it — you won’t be left responsible for hire fees.
You’re only responsible for standard running costs such as fuel, tolls, and fines, just like with your own vehicle.
No. Because we recover hire costs from the at-fault driver’s insurer, your own insurance policy or premium will not be affected. You’re not making a claim under your own policy.
You can notify your insurer about the accident for record purposes, but if you’re not at fault, you don’t need to lodge a claim. We handle the process directly with the at-fault driver’s insurer.
The at-fault driver’s insurer pays the hire cost. Your insurer isn’t involved unless liability is disputed or unclear.
If the other driver doesn’t have insurance, we’ll assess your options based on the accident circumstances. Contact our accident management team to see if you’re eligible.
Usually not. Since the at-fault driver’s insurer covers the hire costs, you generally don’t need to make a claim with your own insurer. We handle all recovery and documentation for you.
We work with all major Australian insurers, managing paperwork and communication directly. Our team ensures the at-fault insurer accepts liability for the hire and recovers costs efficiently on your behalf.
Yes. We recover hire costs from all major Australian insurers, including NRMA, Allianz, Suncorp, GIO, Youi, and Budget Direct.
If an insurer delays acceptance of fault, we continue to liaise with them and can often arrange a vehicle in the meantime based on available evidence.
We provide a like-for-like vehicle that matches what you normally drive. Whether that’s a small hatchback, SUV, family car, or ute, we’ll ensure your replacement is comparable in size, features, and comfort.
Our national fleet includes:
All vehicles are modern, reliable, and well maintained.
You’ll still receive a like-for-like replacement vehicle, provided the other driver has valid insurance and you were not at fault. We’ll match your regular car type and deliver it to your preferred location.
Yes. If you drive a high-end vehicle, we’ll supply a comparable luxury replacement so you don’t have to compromise on quality, performance, or comfort.
We always aim to match your regular vehicle’s class and quality. That means if you normally drive a premium car, your replacement will reflect a similar level of refinement and performance.
Our luxury fleet includes models from Mercedes-Benz, Lexus, Tesla, Porsche, BMW, and Audi. Availability may vary by location, but we’ll always source a vehicle that closely matches your usual drive.
Yes. I’m in the Right offers free professional child seat fitting in all eligible replacement vehicles. Whether you need a baby capsule, convertible car seat, or booster, our team ensures it’s correctly installed by a qualified child restraint technician before the vehicle is delivered.
Yes — all replacement vehicles are comprehensively insured for normal road use.
Yes — unlike many other credit hire companies, we provide accident replacement vehicles for rideshare drivers, including Uber, DiDi, and Ola. If you were not at fault, we can arrange a rideshare-compliant vehicle so you can continue earning while your car is repaired.
We supply a wide range of commercial and heavy vehicles, including:
Our goal is to keep your business moving without disruption.
Yes — we specialise in spec-for-spec replacements, taking into account your truck’s required features such as tail-lift gates, Hiab cranes, towing capacity, and load limits (up to 26T GVM and 106T GCM). We’ll match your operational needs as closely as possible.
Yes. Our fleet includes refrigerated trucks suitable for food, beverage, and other temperature-sensitive goods. Availability varies by location, but we can typically arrange one quickly through our commercial partners.
Yes. Even if your insurer pays you downtime or loss-of-use compensation, we can provide a replacement truck so you can continue working and earning while your vehicle is being repaired.
Yes — our commercial vehicles are insured for standard business use across Australia. Just let our team know your route or job requirements during booking.
Accident management refers to the process of supporting not-at-fault drivers after a crash. It includes arranging replacement vehicles, coordinating repairs, handling communication with insurers, and providing access to legal assistance if needed.
We take care of everything — from verifying fault and collecting details to liaising with the at-fault insurer. We’ll also coordinate repairs or towing if required and ensure you’re back on the road as soon as possible.
Our team provides:
Yes — we can arrange towing for undriveable vehicles and coordinate with our network of trusted repairers to get your vehicle back on the road quickly.
Absolutely. Our experienced team can liaise directly with the insurer to resolve issues and, if necessary, connect you with legal support to ensure your rights are protected.
Our Accident Management Team will keep you updated throughout the repair and cost recovery process, so you’re always informed.
We’re happy to coordinate directly with your chosen repairer to make the process seamless.
We’ll assess your situation and advise on your options, including recovery pathways or legal assistance.
Only approved drivers may operate the vehicle. If another driver needs to use it, please notify us so we can add them to the agreement.
Contact us immediately. We’ll guide you through the process and manage any insurer communication or vehicle replacement as needed.
Yes, pets are allowed in certain vehicles as long as they’re safely restrained. Please let us know when booking so we can allocate an appropriate car.
