You’re in an accident and you’re not to blame. You are legally entitled to an accident replacement vehicle.
The sooner you contact us, the faster we’ll be able to get you back on the road after your accident.
We’ll speak with you to collect details about the accident as well as request the contact details for the at-fault driver and their insurer.
Once your application is approved, we’ll arrange a comparable vehicle that is similar to the one you normally drive.
We’ll dispatch a replacement vehicle within 15 minutes of confirmation and deliver it to your location.
You’ll only be liable for incidental charges that you would normally incur with your own vehicle, e.g. tolls, fuel and infringements.
Once your car is repaired or you receive a payout, we’ll collect the replacement vehicle from your location.
We recover the hire costs from the at-fault driver’s insurer. We will liaise directly with them on your behalf.
From compact, to SUV, luxury and commercial, we’ll have a hire vehicle to meet your needs
If you’re not-at-fault, you’re entitled to a hire car that’s comparable to your own
Once approved, we will dispatch a vehicle within 15 minutes, to your location
The hire costs are legally payable by the at-fault party’s insurer
If your car isn’t drivable, keep the hire car until yours is repaired or deemed a total loss
We have over 4,000 positive customer reviews and a 5 star rating
Includes professional installation of a child seat or baby carrier if required
For added peace of mind, all vehicles include free NRMA Roadside Assistance
If you’ve been in a not-at-fault car accident, simply contact our 24/7 support team and we’ll handle the rest. We’ll collect the accident details, confirm who was at fault, and arrange a like-for-like replacement car that’s delivered straight to you. You can keep it until your vehicle is repaired or your claim is settled.
Once we’ve confirmed that you’re not at fault and have the at-fault driver’s insurance details, we’ll organise your replacement car as soon as possible — typically on the same day. In most cases, we can have you back on the road within hours, so you don’t have to wait or stress about being without transport.
To arrange your accident replacement vehicle, we’ll need a few key details:
Once we have these, we’ll verify your eligibility and arrange delivery of your replacement car right to your home, work, or repairer.
If you’re not at fault, there’s no cost to you. The hire fees are legally recoverable from the at-fault driver’s insurer, provided they have third party property or comprehensive insurance. You’ll only be responsible for normal running costs like fuel, tolls, or fines — just as you would with your own vehicle.
When your vehicle repairs are complete — or if your car is written off and you’ve received your insurance payout — we’ll arrange to collect the replacement vehicle from your location. You don’t need to worry about paperwork or chasing insurers; we handle all the communication and recovery directly with the at-fault insurer.
If you’ve had a not-at-fault accident, you don’t have to go through it alone. Our professional accident management team will take care of everything — and get you driving again in no time.
