Had a not-at-fault accident and insured with Youi? You don’t need to wait for an assessor before getting a replacement vehicle. I’m in the Right helps you stay on the move quickly — with no upfront hire car costs and minimal disruption to your day.
If you’re insured and not at fault, you could be eligible for a replacement vehicle with hire costs paid by the at fault party’s insurer*.
If you have a family, you don’t want to be stuck with a hatchback! And if you drive a work truck, van or ute, then you’ll need something that can take a load and allow you to get back to work.
That’s why I’m in the Right provides replacement vehicles that are as close as possible to the vehicle you usually drive. Whether that’s a compact city car, a work-ready ute, a luxury sportscar or a family SUV, our goal is to supply you with a like-for-like vehicle.
From compact, to SUV, luxury and commercial, we’ll have a hire vehicle to meet your needs
If you’re not-at-fault, you’re entitled to a hire car that’s comparable to your own
Once approved, we will dispatch the vehicle within 15 minutes, to a location that suits you
The hire costs are legally payable by the at-fault party’s insurer
Our vehicles have no logos or signage identifying them as accident hire cars
If your car isn’t drivable, keep the hire car until yours is repaired, replaced or deemed a total loss
For added peace of mind, all vehicles include free NRMA Roadside Assistance
All inclusive professional installation of a child seat or baby carrier if required
Yes. If you’re insured with Youi and another driver caused the accident, you can still choose I’m in the Right to assist with your not-at-fault claim, recommend trusted repairers, and arrange an accident replacement vehicle. Our service helps protect your no-claim discount and ensures your vehicle is repaired promptly by quality repairers.
If you’re not at fault and the other driver’s details are available, Youi generally allows the recovery of hire costs from the at-fault driver’s insurer. I’m in the Right works alongside Youi’s policies to help coordinate repairs and arrange your hire car — without affecting your premium or claims history.
I’m in the Right assists Youi customers by managing the not-at-fault process end-to-end. We’ll help you connect with trusted repairers, organise an accident replacement vehicle, and handle the recovery of hire costs from the at-fault driver’s insurer — so you can get back on the road without the hassle of managing it all yourself.
No. Using I’m in the Right after a not-at-fault accident won’t affect your Youi policy, excess, or no-claim bonus. We recover hire car costs directly from the at-fault driver’s insurer, helping protect your record and avoiding any unnecessary impact on your premium.
First, make sure everyone is safe, then gather the other driver’s details — name, contact information, registration number, and insurer. After that, reach out to I’m in the Right. Even if your insurance is with Youi, we can assist from start to finish — recommending repairers, organising your replacement vehicle, and managing hire cost recovery so you can stay mobile.
Whether it’s a short-term hire or a longer repair wait, we’ll make sure you’re never stuck without wheels.
